Accessibility

Accessible travel

There is no step-free access from:

• The westbound platform of Kew Gardens underground station
• Kew Bridge station

Richmond station is equipped with lifts and level access.

Accessible car parking

Parking is free for Blue Badge holders. Accessible parking bays are available at:

• Brentford Gate car park
• Elizabeth Gate on Kew Green

Toilets

Accessible toilets within easy reach of Kew Palace can be found at:

• Kew Palace welcome centre
• Victoria Gate
• Orangery Restaurant
• Brentford Gate

Accessible toilets nearby the Great Pagoda and Queen Charlotte’s Cottage can be found at:

• Waterlily Pond
• The Food Village
• The Pavillion

Visitors with limited mobility

Assisted wheelchair access into the building and an accessible lift make Kew Palace accessible for wheelchair users.

Due to the historic nature of the narrow corridors and doorways in Kew Palace, small wheelchairs are required. Mobility scooters are not permitted in Kew Palace or the Royal Kitchens.

Kew Palace has two wheelchairs that can be borrowed while visiting the palace. There are a limited number of wheelchairs available to borrow at each entrance gate to Kew Gardens.

Blind or partially sighted visitors

Audio description tours are available but must be booked at least 14 days in advance.

To book or for more information, please email [email protected] stating the date and palace you wish to visit or call +44 (0)33 3320 6000
Textphone: 18001 033 3320 6000

Deaf or hard of hearing visitors

A British Sign Language interpreter is available but must be booked at least 14 days in advance.

To book or for more information, please email [email protected] stating the date and palace you wish to visit or call +44 (0)33 3320 6000
Textphone: 18001 033 3320 6000