Accessibility

We welcome all visitors to Hampton Court Palace and aim to make everyone's day out successful and enjoyable.

Accessible Travel

Public transport

• Hampton Court Station is step-free
• The majority of buses accommodate wheelchair users and stop near the palace entrance

Accessible car parking

• There are 10 allocated parking bays for visitors with access needs in the on-site car park. Since July 2023, these are all slightly wider than previously.
• Two of these 10 parking bays are the closest parking bays to the palace entrance.
• Parking is free for Blue Badge holders.

 Taxi drop-off/collection

• Please note that there are no drop-off or collection points outside the entrances to the palace
• The nearest coach drop-off point is at Hampton Court Station (200 metres from entrance)
• Taxis may drop off/collect visitors by the Ticket Office

Blind or partially sighted visitors

Audio guides

Audio tours for blind or partially sighted visitors are available for the following areas:

• William III’s Apartments
• Tudor Kitchens

Handling points

Artefacts in the Tudor Kitchen may be handled, as these are replicas.

Deaf or hard of hearing visitors

INDUCTION LOOPS

Induction loops can be found in the following locations:

• Ticket office
• Audio Guide Desk in the Undercroft Shop
• Retail points
• Cafés

Switch your hearing aid to the ‘T’ setting to activate.

We also have blue tooth headphone adaptors for hearing aids and noise cancelling headphones available.

BRITISH SIGN LANGUAGE DIGITAL VISITOR GUIDE

A British Sign Language Digital Visitor Guide is available at Hampton Court Palace, telling the fascinating stories about Henry VIII’s Kitchens and the reign of George II and Queen Caroline.

The tour is self-led and is included in palace admission for British Sign Language users. For more information on the guide and where to pick it up, visit our British Sign Language Digital Visitor Guide page.

AUDIO GUIDE TRANSCRIPTS

Transcripts of our audio guides can be found in the Undercroft Shop, Audio Guides Desk.

Transcripts are also available on our audio guide transcripts page.

Visitors with limited mobility

Whilst we strive to make Hampton Court Palace accessible to all visitors, this historic building has many uneven surfaces and difficult staircases. We recommend that wheelchair users bring their own wheelchairs for comfort and ease.

Wheelchairs 

Wheelchairs are available for visitors.

Staff operated lift

The majority of our exhibitions are accessible to those with limited mobility as there is a lift to the State Apartments on the first floor. Please speak to a Palace Host if you wish to use it.

Changing Places Toilets

Hampton Court Palace does not have a Changing Places Toilet.

The nearest are located at:

• Second floor of the Bentall Centre, Kingston, KT1 1TY
• HFT Kingston Resource Centre, New Malden, KT3 3LJ
• Chessington World of Adventures Resort, Chessington, KT9 2NE
• Kew Gardens, TW9 3AB